Returns & Refunds Policy

To exchange/return any damaged/faulty item ordered online via this website, please notify us via info@susannahskitchen.uk and include the following;
 

1. An explanation of the damage/fault

2. Up to 3 photographs of the damage/fault

3. State whether you prefer a Refund or a Replacement

EXCHANGE & REFUND POLICY TERMS & CONDITIONS
 

1. We are happy to exchange or refund any damaged item upon presentation of a valid invoice/receipt and proof of damage

2. Goods must be returned within 30 days of purchase or receipt (whichever is the later) and be in their original packaging

3. We will refund to your original payment method once the damaged/faulty item has been returned, received, inspected and verified as damaged/faulty

4. Return shipping is at your own cost

IMPORT TAX POLICY TERMS & CONDITIONS
Some (not all) non-UK countries may charge an Import Tax on your order and will email you to request payment of such tax before they can deliver your order. Please check your email junk folder regularly. So far, we have only heard of Import Tax being demanded from deliveries to Portugal & Netherlands. Any Import tax imposed by your country is payable by you and is not our liability. Your country's Customs Authority will return your order to us if you do not pay their Import Tax by their deadline date. If your order is returned to us in resalable condition we can refund the cost of your order, but NOT your delivery charge. If any of your returned items are not resalable, the cost of these will not be refunded.

Any questions about these terms should be sent to us at info@susannahskitchen.uk